car shipping services. In running a service business, of course, customer satisfaction is the main concern. How not, if the services of a company can not meet the eligibility standards according to a consumer, of course, will reduce its credibility.
Likewise with the car shipping service. If in practice it makes the client is not satisfied, it will have a negative impact in the future. Some aspects that affect customer satisfaction is the process of customer acceptance, the outlet facility, transaction processing, document handling processes, marketing personnel, delivery time, and the process of handing over the vehicle.
All 7 of these factors are sorted from the most important include: the process of delivery, time of delivery, the agreement obtained, dealer facilities, marketing personnel, handling documents and initial sales process. SSI performance is reported in large-scale index score of 1,000 points.
The higher the score the higher the SSI indicates satisfaction with the process of new vehicle sales and delivery process kirim mobil.
Overall, the average value of sales satisfaction reached 773 in 2012, an increase of 1 (one) point compared to 2011 last year.
Associated with an estimated delivery time car from one place to the destination, waiting time delivery of new vehicles and dealership employees are increasingly in short interaction with customers causing thinning satisfaction.
The results of this study also showed that in 2012 the salesperson only spend 86% of his time to explain to consumers, down 3% from 2011. The level of satisfaction among
The first buyer is also lower than the average rate of the industry.
SSI Study of Indonesia in 2012 was compiled based on answers from 2,805 new-vehicle owners who purchased their vehicles in the period between October 2011 and June 2012. This study collected and processed between April and August 2012.
Growing interest and needs of the adult population will have increased vehicle. The growth of the automotive market this year is pretty good. According to data from the Indonesian Automotive Industry Association (Gaikindo), car sales in September reached 102 thousand units. Total sales from January to September as many as 817 thousand units.
Thus, car shipping services business is fresh land that is worth mentioning by entrepreneurs. However, professionalism in the service of the future that will be a benchmark for whether the firm has a high level of satisfaction of the client or not.